Frequently Asked Questions (FAQ)The term UMP is short for UploadMyProducts.com 1) Should I sign up for eBay, Amazon, Google Shopping etc. first or will UMP sign me for them? You need to sign up for those platforms first and then register with UMP. Yes, it is necessary to register and select your plans first before you can start using UMP. Yes, there is a fee dependent on the number of products you have and the number of platforms you are going to upload ot. Click on Register and simply follow the prompts 5) Do I have to install any hardware or software to become an UMP user? No there is no need to install any hardware or software. All you need is a computer, a browser and internet access. Yes, you can. Yes, your personal details are safe to the best of our abilities. 8) Can i change my subscription plans in future ? Yes, you can change your subscription plans as and when desired. 9) Is there is any situation in which I cannot access my account? Yes, if your account is suspended by admin or if there are technical issues. For security purposes and to differentiate the roles for a smooth working environment, we have the following member levels in a Team. 11) Can all team members be one and the same person? Only the Technical Contact. Other users cannot access the backend. Click on Register and follow the prompts. Click on ‘forgot password’ or ‘change password’ button and follow the prompts. Login and click on Account or profile to change email and/or password. Yes, you have to enter your real name for account creation. Yes. Register, select your plan(s) and make payment. If you are already registered, select plans and make payment. We encrypt passwords and use SSL on order submissions. We accept Visa, MasterCard, American Express, PayPal and wire transfers. So far we only interface with marketplaces in the USA. Yes you can. Yes , you can. No. This is such an involved process and it takes a lot of time and effort to get you up and running. It has been our experience that it is very difficult for a user to map his database to ours and then ours to so many of the marketplaces and the shopping engines. To facilitate that, we do it for you in conjunction with your technical contact and all this time and effort cannot be free. In our opinion, the only way we can ensure your success if we do it for you in conjunction with you. For upgrade your plan you have to go on subscription plan menu. From that you can find your old plan listed table. In which you have to click on edit or upgrade plan button so you are redirect to your old plan with selected here you can add your new plan and after that you have to click on save or update button. So from this way you can upgrade your plan. For downgrade your plan you have to go on subscription plan menu. From that you can find your old plan listed table. In which you have to click on edit or downgrade plan button so you are redirect to your old plan with selected here you can add your new plan and after that you have to click on save or update button. So from this way you can downgrade your plan. Yes you can upgrade or downgrade your plan as per your requirement. If you are upgrade your plan then you are changes feature as per the related plan. Likewise if you downgrade your plan then it will give that feature for downgrade.
31) How can i downgrade my plan ? For downgrade your plan you have to first login in to front side of the UMP. After that login process is completed then you will redirect to dashboard of the website. Then here you can see various menu from left side. In this you can see like subscription plan. Then you have to click on subscription plan. After you will get list of your old plan. Here in old pan list you will see edit button for the plan. Then you can click on it. Then you will redirect to all plans in which you have to select new plan. So from this way you can Downgrade your plan. Yes you can change your plan after your registration completed. For that you can change your plan to subscription plan menu. 33) What if i closed my account then there is any refund policy? No, if you close your account then UMP will not provide any refund for the your subscription plan. For upgrade your plan you have to first login in to front side of the UMP. After that login process is completed then you will redirect to dashboard of the website. Then here you can see various menu from left side. In this you can see like subscription plan. Then you have to click on subscription plan. After you will get list of your old plan. Here in old pan list you will see edit button for the plan. Then you can click on it. Then you will redirect to all plans in which you have to select new plan. So from this way you can upgrade your plan. Yes, we offer refund but it is based on some condition from which we will give you refund. For that please ready our terms and conditions. For this you have to first login in the front side of the website. From this you will see many menu in which you have to click on the subscription plan menu here you can see your current plan. 37) Do lower plans have less features than the higher plans? Yes, all plan have their own features as per their amount of subscription. Yes, you can get your billing information from the services of the UMP. here you can download pdf for the receipt of the bill. Yes, you can change one plan to another plan at any time. Yes you can, no worries! Try all features and if you’re not convinced you can cancel your account any time. For upgrade your plan you have to first login in to front side of the UMP. After that login process is completed then you will redirect to dashboard of the website. Then here you can see various menu from left side. In this you can see like subscription plan. Then you have to click on subscription plan. After you will get list of your old plan. Here in old pan list you will see edit button for the plan. Then you can click on it. Then you will redirect to all plans in which you have to select new plan. So from this way you can upgrade your plan. From this way you can upgrade to bigger plan. You can reset your password from the Forgot Password page. We will confirm your identity using your email account before resetting your password. After receiving your reset password via email we recommend that you change it in the control panel from the Account Details page. From your dashboard, select Profile Details. From there you can change all relevant account details including: – Account Password (Confirmation Required) – Email Address & Email Notification settings 44) How can I upgrade or downgrade my plan? You can upgrade your service at any time paying only the difference between your current plan and the new, your renewal date will not be adjusted. You can downgrade your service at any time, your renewal date will not be adjusted. Subsequent renewals will be billed at the lower plan rate. 43) How can I downgrade from a higher paid plan to a lower paid plan? For downgrade your plan you have to first login in to front side of the UMP. After that login process is completed then you will redirect to dashboard of the website. Then here you can see various menu from left side. In this you can see like subscription plan. Then you have to click on subscription plan. After you will get list of your old plan. Here in old pan list you will see edit button for the plan. Then you can click on it. Then you will redirect to all plans in which you have to select new plan. So from this way you can downgrade your plan. From this way you can downgrade to bigger plan. No. As of now, we do not have a notification alert via text message. You will only be receiving an email notification for the project activities that you do. You may pay for your subscription using any major credit card. No! Upon downgrading your account, you will not receive any pro-rated refund. We offer a one-click plan switch feature which you can use at any time. 48) Do I have to sign a long term contract? No. There is no cancellation policy, or reimbursement for a subscription. Once you subscribe you are obligated to pay for the full commitment period. But you did not get any refund from us. Yes, you can downgrade your subscription but after downgrade you will not receive any refund from us from your old subscription. From dashboard you can see menu of Invoice here you can download your payment receipt. 52) How do I change my user name? If you wish to change your username or password, please follow these steps: 2. Select Hi, Your Name at the top right of any UMP page 3. Select Profile 4. Select Edit next to the piece of information you wish to update 5. Enter your new information in the appropriate fields 6. Select Save to update changes
54) How do I change my payment information? You can change your payment information in your Dashboard Settings. 55) I cancelled my plan and have some unused some time left. Do I get a refund? Unused plan time is not refunded. We are provide two define two rules for User : 1) Technical Contact 2) Billing Contact 57) Where do I find my invoices and payment receipts? For this you can get from invoice menu on dashboard. 58) How do I know when an invoice is ready? After your payment is done then check on menu invoice on dashboard. You will get your receipt here. If you have any question then you ask in support menu. No, you can’t receive any refund. Yes, you can. |